Dental Receptionist Level 3

About This Course

The Dental Receptionist Level 3 online course provides a detailed exploration of the role and responsibilities of a dental receptionist. Gain the skills and knowledge required to excel in this crucial position within a dental practice.

Understand the legislation and ethical considerations involved in the role of a dental receptionist, ensuring compliance and professionalism in all aspects of the job. Learn the essentials of patient communication, appointment scheduling, and maintaining a welcoming reception area.

The flexible study format allows you to learn from the comfort of your home and at your own pace, with no strict deadlines to contend with. Enrol now and take the first step towards a fulfilling career as a valued member of a dental practice team. Unlock your potential to create positive patient experiences and support the smooth functioning of a dental practice.

Course Benefits

Split into 6 units, every element of this course seeks to expand your understanding of the running of a dental practice, so you can achieve the theoretical knowledge you need to apply these skills within real and practical settings.

This course will:

• Help you to develop a strong foundation of knowledge and competency that can be transferred into your work.
• Enable you to study on your own terms – no classrooms, no strict deadlines and no exams.
• Allow you to study from home – all course materials will be sent straight to your door, enabling you to fit your studies around your obligations.

Course Units

Unit 1: Introduction to the Role and Responsibilities of the Dental Receptionist 

• Role and responsibilities
• Professional bodies and standards
• Attributes
• Different roles within the dental team

Unit 2: Communication Skills 

• Communication methods
• Situations
• Dealing with patients
• Listening skills and questioning techniques

Unit 3: Confidentiality Act and Data Protection Act 

• Data protection act
• Confidentiality act
• Safeguarding children policy
• Patient safety and quality assurance

Unit 4: Managing Patients

• Managing patients
• Different customer needs
• Handling complaints
• Telephone techniques

Unit 5: Appointment Management

• Referrals
• Booking and cancelling appointments
• Recall
• Time management

Unit 6: Teamwork

• Benefits of teamwork
• Role as the receptionist
• Situations teamwork is needed
• Allocated tasks

Assessment

This course is assessed using a series of written assignments that are designed to test your knowledge of the course materials. These will need to be sent to your personal tutor for marking, whereupon they will supply you with helpful tips and feedback. No external examinations are required.

Required Knowledge

No prior knowledge or skills in this area are needed in order to enrol onto this course, making it ideal for those just starting out in this career field.

Awarding Body

Upon successful completion of this course, you will receive certification from National Institution of Qualifications (NIOQ).

This course has been designed to meet the requirements of specific learners or employers. It is endorsed by National Institution of Qualifications, meaning the course has undergone external quality checks to ensure that they are maintained and delivered to an excellent standard.

National Institution of Qualifications are a national certificating organisation. Endorsement of our courses ensures learners have access to high quality materials that cover all learning outcomes, helping them to achieve their potential.

Support

From the guidance of our personal tutors whose industry experience will help to support and mentor your studies, to our comprehensive study guide and course materials; from day one we will go above and beyond to help you succeed in your studies. With twelve months tutor support, you have the option of completing in as little as three months, or using the full twelve months.

You too can take advantage of the extensive knowledge base of our personal tutors and use their experiences to get all of your questions answered. Similarly, our student support team are readily available to lend you their advice and guidance as they help you to decipher your course materials and answer your questions.

Only one click away, you can trust that help will be there when you need it.